What's New in Lightspeed

Heartbeat adds hourly sales heatmaps, revenue by ticket price, buyer loyalty breakdowns, repeat buyer tracking, payment methods, fulfillment status, risk monitoring, and sales channel insights — all computed live from the Shopify API.

Ask Lightspeed can now search the web for real-time, verified answers with source links — plus inline charts, smarter follow-up suggestions, and faster responses with prompt caching.

The Insights Engine now understands charitable lotteries like you do — with lottery-aware sales analysis, automatic Top 10 Buyers, 5x more data coverage, and a smarter, more encouraging tone.

A real-time operations dashboard with live sales velocity, stock-ticker sparklines, surge detection, payment breakdowns, and persistent 7-day trend history that survives restarts.

Ask Lightspeed can now look up Shopify orders, search customers, and summarize your sales data — plus a full analytics dashboard with trends, top products, and regional breakdowns.

A dedicated AI agent for lottery and raffle regulatory guidance — grounded in official source material, cited to the legislation, starting with Ontario and expanding across Canada and the USA.

Lightspeed AI doesn't just answer questions anymore — it takes action. Multi-step workflows, cross-tool orchestration, and autonomous task completion are here.

Rich text posts, emoji reactions, threaded comments, custom categories, link previews, draft posts, drag-to-reorder pins, and admin analytics — all without leaving Lightspeed.

Plan your content on a full calendar with month and week views, drag-and-drop rescheduling, recurring events, color-coded categories, and instant search.

The biggest update since launch. Type-specific Draft panels, multi-variant generation, campaign sequences, semantic KB search, feedback analytics, content calendar, and platform-wide intelligence upgrades.

Lightspeed now learns your organization's voice, remembers past conversations across your team, and connects your workflow between every tool.

Paste a full email thread and get a reply that understands the entire conversation — no repeated context, no awkward restarts.

Choose between Opus 4.6, Sonnet 4.6, and Haiku 4.5 directly in Ask Lightspeed — match the right model to every task.

A guided setup experience that walks new organizations through configuration in five simple steps, replacing the old single-field modal.

Six powerful new capabilities including persistent conversations, follow-up refinements, source citations, teach mode, and team collaboration.

A dedicated tool for charitable lottery operators to generate, customize, and maintain compliant Rules of Play documents with AI assistance.

AI responses now stream in real time across all Lightspeed tools, so you see results as they're generated instead of waiting for the full response.

Lightspeed now generates AI responses in English, French, and Spanish with a simple language toggle — no translation tools needed.

A completely redesigned two-column writing experience that gives you more space to compose, edit, and refine marketing and communications content.

Customize how Lightspeed's AI responds with freeform instructions and one-click quick chips for common adjustments like tone, length, and format.

Sign in to Lightspeed with your Microsoft 365 or Outlook account alongside existing Google authentication.

The system that makes Lightspeed get smarter over time — a curated knowledge repository paired with a thumbs-up/down feedback loop that improves every response.

Your organization's always-available AI assistant for operational questions, donor emails, sponsorship strategies, and everything that doesn't fit a template.

Create polished marketing emails, media releases, social media posts, and campaign content in minutes — all grounded in your organization's voice.

Lightspeed's flagship tool for generating accurate, knowledge-base-grounded customer service responses in seconds instead of minutes.

AI-powered tools built specifically for charitable lottery operators — making customer service, marketing, and operations dramatically faster and more consistent.